Few companies that installed computers to reduce the employment of clerks have realized their expectations... They now need more, and more expensive clerks even though they call them 'operators' or 'programmers.'
Understanding our strengths, articulating our values, knowing where we belong -- these are also essential to addressing one of the great challenges of organizations: improving the abysmally low productivity of knowledge workers.
If a business is to be considered a continuous process, instead of a series of disjointed stop-and-go events, then the economic universe in which a business operates-and all the major events within it-must have rhyme, rhythm, or reason.
There is the risk you cannot afford to take, and there is the risk you cannot afford not to take.
It is more productive to convert an opportunity into results than to solve a problem - which only restores the equilibrium of yesterday.
Once a year ask the boss, "What do I or my people do that helps you to do your job?" and "What do I or my people do that hampers you?
An employer has no business with a man's personality. The task is not to change personality, but to enable a person to achieve and to perform.
In all recorded history there has not been one economist who has had to worry about where the next meal would come from.
The purpose of an organization is to enable ordinary humans beings to do extraordinary things.
You can't manage knowledge.Knowledge is between two ears and only between two ears.
The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the MANUAL WORKER in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase the productivit
The only thing we know about the future is that it will be different.
Business is society's change agent.
The society of organizations is new-only seventy years ago employees were a small minority in every society.
Keep your eye on the task, not on yourself. The task matters, and you are a servant
The basic economic resource - the means of production -is no longer capital, nor natural resources, nor labor.It is and will be knowledge.
Top management as a function and as a structure was first developed by Georg Siemens (1839-1901) in Germany between 1870 and 1880, when he designed and built the Deutsche Bank and made it, within a very few years, into continental Europe's leading and most dynamic financial institution.
One cannot buy, rent or hire more time. The supply of time is totally inelastic. No matter how high the demand, the supply will not go up. There is no price for it. Time is totally perishable and cannot be stored. Yesterday's time is gone forever, and will never come back. Time is always in short su
The most important thing in communication is hearing what isn't said. Peter Drucke
One has to make a decision when a condition is likely to degenerate if nothing is done.
What we need is an entrepreneurial society in which innovation and entrepreneurship are normal, steady and continuous.
In the knowledge economy everyone is a volunteer, but we have trained our managers to manage conscripts.
But innovation is more than a new method. It is a new view of the universe, as one of risk rather than of chance or of certainty. It is a new view of man's role in the universe; he creates order by taking risks. And this means that innovation, rather than being an assertion of human power, is an acc
The subordinate's job is not to reform or reeducate the boss, not to make him conform to what the business schools or the management book say bosses should be like. It is to enable a particular boss to perform as a unique individual.
Innovation is the specific tool of entrepreneurs, the means by which they exploit change as an opportunity for a different business or a different service. It is capable of being presented as a discipline, capable of being learned, capable of being practiced. Entrepreneurs need to search purposefull
No one has ever failed to find the facts they are looking for.
A person can perform only from strength. One cannot build performance on weakness, let alone on something one cannot do at all.
Business enterprise is an organ of society. There is only one valid definition of business purpose: to create a customer.
Knowledge has to be improved, challenged, and increased constantly, or it vanishes. Peter Drucke
When Henry Ford said, "The customer can have a car in any color as long as it's black," he was not joking.