In today's economy there are no experts, no 'best and brightest' with all the answers. It's up to each one of us. The only way to screw up is to not try anything.
You will be remembered, in the long haul, for the quality of your work, not the quantity of your work. No one evaluates Picasso based on the number of paintings he churned out.
You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.
Skill at creating, exploiting, and exiting crucial alliances beats ownership of fixed assets
Business isn't some disembodied bloodless enterprise. Profit is fine - a sign that the customer honors the value of what we do. But "enterprise" ( a lovely word ) is about heart. About beauty. It's about art. About people throwing themselves on the line. It's about passion and the selfless pursuit o
My problem is not that I see all 17 sides of any issue, but I'm equally passionate about all 17 sides simultaneously.
Creating in all employees the awareness that their best efforts are essential and that they will share in the rewards of the company's success.
It doesn't matter what product or service you're offering; there is unlimited ability to improve the quality of anything.
The good news - and it is largely good news - is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark
As far as I'm concerned, the first business leader who was able to establish a cult of personality around his tenure was Lee Iacocca.
You can only improve what you measure.
It seems hard to believe in May that my wife and two kids will go to a game until 10:30 p.m., ... and then try to make the 7 a.m. school bus the next day.
Success requires a persistent misreading of the odds.
The drive for control, or the perception thereof, is truly the strongest force in human nature.
Make an extensive table of project 'deliverables'. Label one column 'as requested'. Create another column labeled 'could be'. Make each 'could be' wild and woolly!
TRUST, not technology, is the issue of the decade.
Listen while you can, so that you can lead when you must.
There's nobody in the world that wouldn't change places with the Americans. The economy is phenomenally large, the entrepreneurial class is very alive and very well, the universities, despite budget problems, still turn out something like 90 percent of the refereed academic and technical articles in
Become a "learning organization". Shuck your arrogance - "if it isn't our idea, it can't be that good" - and become a determined copycat/ adapter/ enhancer.
Innovation comes only from readily and seamlessly sharing information rather than hoarding it.
We must reject all notions of 'reform' that serve up more of the same: more testing, more 'standards', more uniformity, more conformity, more bureaucracy.
Listen to Everyone. Ideas come from everywhere
'In Search of Excellence' - even the title - is a reminder that business isn't dry, dreary, boring, or by the numbers. Life at work can be cool - and work that's cool isn't confined to Tiger Woods, Yo-Yo Ma, or Tom Hanks. It's available to all of us and any of us.
Momentum is a fragile force. Its worst enemy: procrastination. Its best friend: a deadline (think Election Day). Implication no. 1 (and there is no no. 2): Get to work! NOW!
And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you're consistent, you're vulnerable to attack. Yes, it's a paradox. Now deal with it!
Only pissed-off people change the world.
It's this simple: You are a brand. You are in charge of your brand. There is no single path to success. And there is no one right way to create the brand called You. Except this: Start today. Or else.
The number one premise of business is that it need not be boring or dull. It ought to be fun. If it's not fun, you're wasting your life.
Unless you walk out into the unknown, the odds of making a profound difference in your life are pretty low.
If you're a leader, your whole reason for living is to help human beings develop - to really develop people and make work a place that's energetic and exciting and a growth opportunity, whether you're running a Housekeeping Department or Google. I mean, this is not rocket science.